Policies

To help provide timely service to our patients, we prefer to schedule all visits.

If you are later than 15 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer you an appointment with another provider. Some providers are okay to see patients if you are up to 30 minutes late. However, it is at the discretion of the provider. 

Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.

Walk-ins are accepted, but are subject to a $25.00 fee.

Please click on so you're ready to see the doctor at the time of your visit!

There are some forms you must fill out prior to being seen the first time.

To make the process of filling out forms as easy as possible, we have put Patient Forms on our website. Please print and fill out the forms to save time during your appointment.

If you are unable to fill out the forms before you arrive at our office, please come 30 minutes prior to your appointment so that you will have plenty of time to complete all forms.

• As soon as your newborn is discharged from the hospital, please schedule an appointment for a newborn follow-up visit 2 or 3 days after discharge. We ask that you please wait until you are certain your child is being discharged prior to scheduling the appointment to avoid no shows and rescheduling inconveniences.

• In some circumstances, your child may need to follow up immediately after discharge.  The pediatrician at your delivery hospital will inform you on timing of your follow up. Please do not worry about availability. Appointment slots are always available for your newborn, even same day, if necessary.

For well child care, and back to school/sports/camp physicals, please make an appointment as early as possible, as demand may vary throughout the year.

Additionally, please fill out any forms needed for your sports physical prior to your appointment. If the forms are not completed by the time of your visit, a $5 fee will apply.

During wellness exams, other parental and patient concerns may be addressed at the discretion of the provider. For example, ADHD, asthma, cough, congestion, etc. However, additional fees will apply.

Please contact our office as soon as you think your child needs to be seen. If you are not sure, please call early in the day so that we can give you the appropriate advice.

We see sick children the same day you call. We do our very best to schedule you with your pediatrician.  However, if calling later in the day, we may offer you an appointment with another pediatrician at our practice. Don't worry! We work together and can easily share information in our electronic medical record.

Our goal is to provide timely and convenient service.

If you have an appointment and cannot make it, please contact us to either cancel or re-schedule your appointment.  We require at least 24 hours notice to avoid a $25.00 no-show/cancellation fee.

If you know you will be at least 15 minutes late for your scheduled appointment, please call us and let us know. This will enable us to see patients as timely as possible. 

If you are later than 15 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Some providers may be okay to see patients up to 30 minutes late. However, it is at the discretion of the provider. Out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment. 

It is your responsibility to have a current insurance card available and to be familiar with your own policy. We will submit the claim to your insurance company. You may be responsible for any portion that is not covered.

Payment is expected at time of service. We accept cash, checks and all major credit cards, excluding American Express.

If you have any questions about insurance coverage, please contact our office to discuss accepted insurance plans.

• All appointments after regular business hours, weekends and all Federal Holidays are subject to $20.00 fee.
• All calls to the answering services that are sent to on-call physician are subject to $15.00 fee.
• All visits without appointment (walk-ins) are subject to $25.00 fee.
• There is a $5.00 replacement fee for any lost or expired prescriptions.
• Transfer of medical records from Steeplechase Pediatrics to any other medical practice, physician or hospital is a subject to $27.00 fee.